FAQs
What is MANA by Manasi?
MANA by Manasi is a brand of natural and handcrafted skincare products made from ingredients sourced from the Himalayas. Our mission is to heal and rejuvenate your skin with 100% natural, cruelty-free, and chemical-free formulations.
Are your products organic?
Yes, all our products are 100% natural and made with organic ingredients handpicked by local farmers from the Himalayan region.
Product-Related
How do I use your creams and oils?
Scan the QR code on the product box to know about the usage and benefits of each product.
Are the products suitable for all skin types?
Yes, our products are formulated to suit all skin types. But we recommend testing on a small area first if you have sensitive skin.
Do your soaps contain sulfates or parabens?
No, all our soaps are free from sulfates, parabens, and harmful chemicals, making them gentle and safe for daily use.
Can I use these products during pregnancy?
Our products are made with natural ingredients and are generally safe. However, we recommend consulting your doctor for any specific concerns.
Shipping & Delivery
How long will it take to receive my order?
We usually process orders within 1-2 business days. Delivery times may vary based on your location but typically range from 3-7 business days.
Do you ship internationally?
Currently, we ship within India, but international shipping options may be available soon. Stay tuned!
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor its status.
Returns & Refunds
What is your return policy?
We accept return only in the event that you receive an incorrect, defective, or damaged product.
How do I initiate a return or exchange?
Contact our customer support team at help@manabymanasi.com with your order details, and we’ll guide you through the process.
Can I get a refund if a product doesn’t work for me?
While we stand by the quality of our products, skincare results vary by individual. Refunds are provided only for damaged or defective items as per our policy.
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallets like Paytm and Google Pay.
Is my payment information secure?
Yes, we use secure payment gateways and encryption technology to protect your data.